Dear Karen ,
This is to say how impressed I was at the exceptional sales service you provided around our enquiry of the property at 9 Ganney Rd , Wallsend.
My initial contact was through a couple of phone calls and as the Sales Person in charge of the property was away for the week, I was contacted by you, who immediately tried to accommodate our slightly unrealistic request of can we see it NOW lol.
You were able to give us a very truthful and positive , balanced profile of the property and organised a viewing for us the next day.
At the viewing you were so thorough, I couldn’t help but be impressed. Brochure’s, Pest and Building printed out for me and explained openly and fairly. Market appraisal for the potential of the property, all of the property presented to us in a non-pushy, but professional manner.
I also liked the Chapman way of dealing with offers which is such a great way to run the business. Great for the buyers and for the seller.
What I also liked was the way you explained the offer system and how it worked it was clear and made sense.
We decided that , that particular property was not the one for us and I didn’t think I would hear from you until when the offers were being submitted, then you called to follow-up the next day. Good sales service!
After our discussion you then found out what we are looking for and then immediately set about to fulfil our needs. We have driven by the house you mentioned we are extremely interested would love to look through it immediately lol ,well as soon as possible. We have started to get our finances ready.
Could you please forward this on to your sales manager and thank you for being so great at your job.
Best wishes for the future
Kind Regards
Mandy